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Canon iR3350

Error Codes List page 1

  • Code: E000-0000
  • Description: The reading of the main thermistor does not reach 30C 1 sec after the main power switch is turned on. Or, it does not reach 70C 2 sec thereafter
  • Causes: The fixing film unit is faulty. The main thermistor has an open circuit. The fixing heater has an open circuit. The main power supply PCB is faulty. The DC controller PCB is faulty. To reset the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR.
  • Remedy: 1. Connector Is the connector of the fixing assembly connected? a. main power supply PCB (J8) <-> relay connector <-> heater b. DC controller PCB (J320) <-> relay connector <-> thermistor NO: Connect the connector. 2. Fixing film unit (thermistor) Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectosr (4-pin) of the thermistor for electrical continuity. Is it W (open)? YES: The heater has an open circuit, or the thermal switch is open. Replace the fixing film unit. 4. Main power supply PCB, DC controller PCB Press the Start key. Is the drive voltage of the heater supplied by the connector J8 of the main power supply PCB? Main heater: between J8-1 (FSR1) and J8-5 (FSR COM) Sub heater: between J8-3 (FSR2) and J8-5 (FSR COM) YES: The heater drive power supply is faulty. Replace the main power supply PCB. NO: The thermistor control mechanism is faulty. Replace the DC controller PCB.
  • Code: E001-0000
  • Description: The main thermistor detects 250C or higher
  • Causes: The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service move: COPIER>FUNCTION>CLEAR>ERR.
  • Remedy: Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectors (4-pin) of the thermistor for electrical continuity. Is it 0 W (short circuit)? YES: The thermistor has a short circuit. Replace the fixing film unit. If the thermistor has a short circuit, the indication in service mode (COPIER>DISPLAY>ANALOG) will be as follows from the start: FIXC= 250°C for the main thermistor; FIX-E=310°C for the sub thermistor. 2. Main power supply PCB, DC controller PCB Try replacing the main power supply PCB. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
  • Code: E001-0001
  • Description: The main thermistor or the sub thermistor detects overheating (hardware circuit detection)
  • Causes: The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service move: COPIER>FUNCTION>CLEAR>ERR.
  • Remedy: Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectors (4-pin) of the thermistor for electrical continuity. Is it 0 W (short circuit)? YES: The thermistor has a short circuit. Replace the fixing film unit. If the thermistor has a short circuit, the indication in service mode (COPIER>DISPLAY>ANALOG) will be as follows from the start: FIXC= 250°C for the main thermistor; FIX-E=310°C for the sub thermistor. 2. Main power supply PCB, DC controller PCB Try replacing the main power supply PCB. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
  • Code: E001-0002
  • Description: The sub thermistor detects about 295C or higher
  • Causes: The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service move: COPIER>FUNCTION>CLEAR>ERR.
  • Remedy: Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectors (4-pin) of the thermistor for electrical continuity. Is it 0 W (short circuit)? YES: The thermistor has a short circuit. Replace the fixing film unit. If the thermistor has a short circuit, the indication in service mode (COPIER>DISPLAY>ANALOG) will be as follows from the start: FIXC= 250°C for the main thermistor; FIX-E=310°C for the sub thermistor. 2. Main power supply PCB, DC controller PCB Try replacing the main power supply PCB. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
  • Code: E002-0000
  • Description: The temperature of the fixing film is as follows:
    has exceeded 100C, but does not reach 115C within 1 sec thereafter. has exceeded 140C, but does not reach 150C within 1 sec thereafter. has exceeded 160C, but does not reach 165C within 1 sec thereafter
  • Causes: The fixing film unit is faulty (i.e., the main thermistor TH1 has poor contact, or the fixing heater is faulty). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>FCLEAR>ERR.
  • Remedy: 1. State Turn on the power switch, and clear E002/E003. Thereafter, turn off and then on the power switch. Does the fixing heater operate? NO: See “The fixing heater fails to operate.” 2. Wiring Is the wiring from the DC controller PCB to the fixing film unit normal? NO: Correct the wiring. 3. Fixing film unit, DC controller PCB Try replacing the fixing film unit. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
  • Code: E003-0000
  • Description: The main thermistor reading is lower than 140C when paper is moved
  • Causes: The fixing film unit is faulty (i.e., the main thermistor (TH1) has poor contact or has an open circuit; or, the fixing heater is faulty). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR.
  • Remedy: 1. State Turn on the power switch, and clear E002/E003. Thereafter, turn off and then on the power switch. Does the fixing heater operate? NO: See “The fixing heater fails to operate.” 2. Wiring Is the wiring from the DC controller PCB to the fixing film unit normal? NO: Correct the wiring. 3. Fixing film unit, DC controller PCB Try replacing the fixing film unit. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
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