Description: Jam in Left Door This jam occurs when residual media is detected at the duplex switchback sensor (PS2002) or the duplex pre-registration sensor (PS2003) at power on.
Remedy: 1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Replace the duplexer.
Code: 10.00.00
Display: 10.00.00 e-Label Memory Error
Description: The product is unable to read the cartridge data. This message indicates that the product cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled.
Remedy: 1. Open the front door, lower the green handle, and then remove the toner cartridge. 2. Check the cartridge e-label. If it is damaged, replace the cartridge. 3. Reinsert the cartridge, push the release button, and then rotate the green handle to the locked position. 4. Close the front door. 5. If the message displays again, turn the product off then on. 6. If the error persists, replace the toner cartridge.
Code: 10.00.10
Display: 10.00.10 e-Label Missing Memory Error
Description: The product is unable to detect the e-label. This message indicates that the product has determined that the e-label is missing. This error can cause the supplies status feature to be disabled.
Remedy: 1. Open the front door, lower the green handle, and then remove the toner cartridge. 2. Check the cartridge e-label. If it is damaged, replace the cartridge. 3. Reinsert the cartridge, push the release button, and then rotate the green handle to the locked position. 4. Close the front door. 5. If the message displays again, turn the product off then on. 6. If the error persists, replace the toner cartridge. 7. If the error persists, reconnect the connector (J304) on the DC controller PCA.
Code: 10.00.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Black toner cartridge
Remedy: Replace or install the indicated supply.
Code: 10.00.33
Display: 10.XX.33 Used Supply In Use
Description: The toner cartridge is used. Black toner cartridge
Remedy: Using a cartridge that is near its end-of-life can cause this event code.
Code: 10.00.34
Display: 10.XX.34 Used Supply In Use
Description: The toner cartridge is used. Black toner cartridge
Remedy: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.