Description: The size of the paper loaded in the cassette is different than paper size that is stored in NVRAM. In Duplex mode: The size of the paper loaded inthe cassette is not supported in Duplex Mode.
Remedy: 1 Inspect the following components. • Feeder Assy • Roll Regi Metal • Roll Regi Rubber • Sensor Photo:Regi • Clutch Assy Feed • Clutch Assy Turn • Option Feeder Assy • Cassette Assy • Switch Size on the PWBA Size1 • PWBA HKB26 MCU • Harness Assy Feeder • PWBA HKB PS Go to step 2 Replace the problem components 2 ACTUATOR CST ANALYSIS Remove the Cassette Assy . Inspect the combination of the Actuator CST. Does the combination of the Actuator CST show the correct combination for the paper size present in the cassette? Go to step 3. Replace the Cassette Assy. 3 SWITCH SIZE on the PWBA SIZE 1 ANALYSIS Inspect the Switch Size as you insert the Cassette Assy into the Feeder. Does the Switch Size reflect a switch combination that corresponds to the size of the paper loaded in the Cassette Assy? Go to step 4. Go to 6.12 Switch Size Failure. 4 ACTUATOR REGI ANALYSIS Does the Actuator Regi expose the sensing point of the Sensor Photo:Regi when a sheet of paper strikes the actuator, and does the Actuator Regi shield the sensing point of the Sensor Regi when there is no paper striking the actuator? Go to step 5. Replace the Actuator Regi 5 SENSOR PHOTO:REGI ANALYSIS Use SENSOR/SWITCH CHECK to check the Sensor Photo:Regi. Does the Sensor Photo:Regi function correctly and increment the displayed SENSOR CHECK number each time you actuate it? Replace the PWBA HKB26 MCU . Go to 6.7 Sensor Photo Regi Failure
Code: -
Display: FUSER UNIT NEED TO REPLACE PLEASE WAIT
Description: The Fuser Assy is nearing end of life and better to be replaced soon.
Remedy: 1 Inspect the following components. • Fuser Assy • PWBA HKB26 MCU Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem component. 2 Replace the Fuser Assy with new one. Does the message still appear? Go to step 3. Problem is solved. 3 Turns the Main Power OFF and ON. Does the message still appear? Replace the PWBA HKB26 MCU Problem is solved.
Remedy: 1 Service Error codes include the following: Service Error 02 - Controller software error. Service Error 03 - Controller CPU error. Service Error 04 - IPDS fonts not found. Service Error 09 - Incorrect controller hardware revision. Service Error 10 - Task communications error. Service Error 11 - USB NVRAM error. Service Error 12 - Twinax/Coax interface, code download error. Service Error 13 - FLASH memory failure. Service Error 14 - PCL/XL software error. Service Error 15 - Unkown engine type. Service Error 16 - Network interface hardware-configuration error. Service Error 17 - Network Card 1 - initialization timeout error. Service Error 18 - Network Card 2 - initialization timeout error. 2 For some of the service errors, pressing the Next button may display additional information. Record all information displayed. This may assist in determining the problem. Question the operators to find out everything you can about the jobs that were being printed. Ascertain the setup features requested, was there more that one job sent, etc. Record all information. Switch the printer power off. Wait 30 seconds, switch the printer power on. The printer displays ready. Go to step 3 Go to step 5 3 Have the customer send a different print job. The print job completed correctly. Go to step 4. Go to step 5. 4 Have the customer send the job(s) that caused the original problem. The print job completed correctly. Problem resolved. Retain all information for future reference. Go to step 5. 5 Replace the System Controller PWB. Switch the printer power on. The printer displays ready. Go to step 3. Escalate the problem to the proper level. Be sure to pass on all recorded infomation
Code: C3
Display: C3:TRAY1 OUT INSTALL TRAY
Description: Tray 1 is not installed or installed not in the position.
Remedy: 1 Inspect the following components. • Cassette Assy • Motor Assy • Connector • Harness Assy N/MOT • PWBA Feeder • PWBA Size 1 • PWBA HKB26 MCU Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Reinstall the Cassette Assy correctly. Does the error C5 still displayed? Go to step 3. Problem is solved. 3 HARNESS ASSY N/MOT ANALYSIS 1. Disconnect the Harness Assy N/MOT. 2. Check the continuity between J67-5 <=> J671-1, J67-3 <=> J671-4, and J67-1 <=> J671-7. Is there the continuity between J67-5 <=> J671-1, J67-3 <=> J671-4, and J67-1 <=> J671-7? Replace the PWBA HKB26 MCU . Replace the Harness Assy N/MOT .
Code: C5
Display: C5:ADD PAPER TO TRAY1/2/3
Description: Tray 1/2/3 is out of paper. The Sensor Photo:No Pap1/2/3 on the PWBA Feeder is actuated.
Remedy: 1 Inspect the following components. • Actuator N/P • Sensor Photo:No Pap1 on the PWBA Feeder • PWBA HKB26 MCU Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Load paper in the Tray 1. Does the C5 still appear? Go to step 3. Problem is solved. 3 SENSOR PHOTO:NO PAP1 on the PWBA FEEDER ANALISIS Check the function of the Sensor Photo:No Pap1 using SENSOR/ SWITCH CHECK. Does the Sensor Photo:No Pap 1 function correctly and increment the Sensor Check number on the screen each time you actuate it? Replace the PWBA HKB26 MCU . Replace the PWBA Feeder .
Code: C5
Display: C5:ILLEGAL SIZE
Description: The paper fed from the Tray 1/2/3 is different from the NVM set size.
Remedy: 1 Inspect the following components. • Cassette Assy Are they compatible with your printer version, correctly installed, not damaged, deformed, or contaminated? Go to step 2. Replace the problem components. 2 Adjust the Guide Assy End with the end of paper stack properly. Does the error C5 still displayed? Go to step 3. Problem is solved. 3 ACTUATOR CST ANALYSIS Remove the Cassette Assy . Inspect the combination of the Actuator CST. Does the combination of the Actuator CST show the correct combination for the paper size present in the cassette? Replace the PWBA HKB26 MCU . Replace the Cassette Assy.