Description: HCI Door Open Jam. This jam occurs when the HCI right door (SW1) is opened during printing.
Remedy: 1. Close the lower right door to allow the product to attempt to clear the jam. 2. Test SW1 using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly. 3. Replace the SW1 sensor assembly.
Code: 13.Ax.EE
Display: 13.Ax.EE
Description: This jam occurs when a door is opened during printing. • 13.AB.EE (event code) HCI door open • 13.BB.EE (event code) Right door open
Remedy: Make sure that the doors are fully closed. Test sensor using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly.
Code: 13.B2.Az
Display: 13.B2.Az Paper Jam
Description: Paper stopped at the registration jam, from the tray indicated. This jam occurs when the paper is present longer than "the expected paper length plus 50mm or more?h when detected at the registration sensor PS103. • 13.B2.A1 = Tray 1 • 13.B2.A2 = Tray 2 • 13.B2.A3 = Tray 3 • 13.B2.A4 = Tray 4 • 13.B2.A5 = Tray 5 • 13.B2.AD = Duplexert
Remedy: 1. Open the top cover and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 3. Test TOP sensor/Registration Sensor (PS103) using the manual sensor test under the following: Administration Troubleshooting Diagnostic Test Manual Sensor Test elevate the case following your standard support process. 4. If the sensor is functioning properly, run a few pages to check where the leading edge of the paper actually stops. 5. Check the area where the leading edge of the paper has stopped for blockage or damage. Remove any obstructions that are found.
Code: 13.B2.Bz
Display: 13.B2.Bz Jam in top cover
Description: Multifeed jam at registration sensor (Top Sensor) PS103 • 13.B2.B1 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 1. • 13.B2.B2 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 2. • 13.B2.B3 This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor PS103 when printing from the Tray 3. • 13.B2.B4 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 4. • 13.B2.B5 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 5. • 13.B2.AD This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Duplexer.dm
Remedy: Multifeeds are a media or tray pickup issue. Perform the following steps 1. Open top cover and clear the jam in the indicated area. Inspect the paper path and ensure no paper blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray 3. Make sure the type and quality of the media that you are using meet HP specifications. 4. Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. 6. Check the paper tray for damage and replace tray as needed.
Code: 13.B2.DD
Display: 13.B2.DD Jam in duplexer
Description: Paper Delay Jam at Registration Top This is a paper delay jam at registration sensor PS103 from the duplexer re-feed.
Remedy: 1. Open top cover and right door and inspect the paper path and ensure no paper blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 3. Verify that the media meets HP media specifications. 4. Remove the duplexer and remove any media or obstructions found. 5. If issue remains, replace the duplexer
Code: 13.B2.Dz
Display: 13.B2.Dz Jam in top cover
Description: Paper Delay Jam at Registration Top Paper Delay jam at Registration area?fs TOP sensor (PS103) (Late arriving at sensor) 13.B2.Dz (?gz?h being the tray which the paper was fed from: Tray 1-6) An error code appears on the control panel as 13.B2.D(1-6). Paper Jam. • 13.B2.D1 This jam occurs when the paper is picked from Tray 1 and SP103 is not triggered. • 13.B2.D2 This jam occurs when the paper is picked from Tray 2 and PS102 is triggered, but PS103 is not triggered. • 13.B2.D3: This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but PS103 is not triggered. • 13.B2.D4: This jam occurs when the paper is picked from Tray 5 and SR8 is triggered, but PS103 is not triggered. • 13.B2.D5: This jam occurs when the paper is picked from Tray 5 and SR12 is triggered, but PS103 is not triggered. Call Out 1 - PS103 Top Sensor Call Out 2 - PS102 Prefeed Sensor NOTE: PS102 and PS103 are not replaceable or removable.
Remedy: If paper was fed from Tray 1 (MP) (13.B2.D1): Probable cause is a tray 1 misfeed (mispick). Replace Tray 1 feed rollers and make sure paper is properly identified in control panel. If paper was fed from Trays 2-5 or the duplexer: The error indicates that the paper did activate PS102 (Prefeed Sensor) but did not reach PS103 (TOP Sensor). Before beginning repair: IF printer is found still signaling error: • Before opening the printer, do a control panel test to see what sensors are activated and write them down. (Especially note the states of PS101, PS102, PS103, PS107, and PS907). • Note locations or any paper found in paper path and especially those found just before or after PS103 in the registration area. Run a set of internal pages: • Are all of the 13.B2.Dx errors from the same paper tray • How often are they occurring Try to recreate the error: • Using the Event log, determine which tray(s) the error is occurring from then run single sided copies from that tray to try to recreate the error. • Replace the feed, Pickup and separation rollers for paper trays with errors. • Adjust the paper tray guides and load the paper according to procedure stated at the end of this document. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. • Try to recreate the error again, using that same tray. • If error still occurs, then continue to the troubleshooting section of this document before removing the jammed paper from the printer. 1. 1. Open the top cover and MP door and remove the toner cartridge to expose the paper path at the registration area. Inspect the paper path, take note as to where any paper and the paper’s leading edge is located and if simplex or duplex job was being run. Also inspect the leading edge of the paper for any signs of the paper catching on something. 2. If the leading edge of the paper closest to the registration assembly is past PS103 then the problem is most likely with the sensing of the paper with PS103 3. Use Manual sensor test to verify consistent operation of the Registration TOP sensor. Administration Troubleshooting Diagnostic Test Manual Sensor Test Scroll down until PS103 TOP is displayed When activating PS103 sensor, watch the control panel display for the sensor state to change from green to clear or clear to green. I might take a few seconds to change as you toggle sensor flag.