HP DesignJet T120
- Code: 87:10
- Description: Encoder Strip failure
- Remedy: Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow onsite troubleshooting below. • Encoder Strip (24) • CQ890-67003 • Encoder Strip (36) • CQ890-67004 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Remove the covers and check that Encoder Strip is not broken or dirty. • Cables Sk • CQ890-67021 2. If the Encoder Strip is dirty, follow the procedure in this manual to clean it, see Clean the Encoder Strip. 3. If the Encoder Disk is damaged or does not work, it should be replaced, see Encoder Disk. • Encoder Disk • CQ890-67033
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