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HP Color LaserJet CM6040 MFP

Error Codes List page 6

  • Code: 13.12.62
  • Display: 13.12.62
  • Description: Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the arrival of the new booklet from the folding rollers. Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11).
  • Remedy: Control-panel diagnostics: M2 (Folding motor) 1. Check the folder-roller area for a jam. 2. Test the folding motor (M2) by using the finisher component test from the controlpanel display. • Remove the finisher rear cover. before starting the test and make sure that the folding rollers are rotating when motor M2 is on. 3. Check sensor PI11 and PI17 for damage. 4. Make sure that the sensors are not obstructed. 5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis.
  • Code: 13.13
  • Display: 13.13 Paper Stop Jam In Duplex Area Sensors G - H
  • Description: The duplex refeed paper stopped between the switchback sensor (G) and the duplexerdelivery sensor (H).
  • Remedy: Follow the onscreen instructions to locate and remove the paper or obstruction.
  • Code: 13.1C
  • Display: 13.1C Fuser Wrap Jam, Paper in Fuser
  • Description: The paper is wrapping at the fuser.
  • Remedy: Follow the onscreen instructions to locate and remove the paper or obstruction.
  • Code: 13.20
  • Display: 13.20 Paper Eject Jam at Sensors E, F - G
  • Description: The paper stopped at either the loop sensor (E), the fuser-output sensor (F) or the switchback sensor (G).
  • Remedy: Follow the onscreen instructions to locate and remove the paper or obstruction.
  • Code: 13.21
  • Display: 13.21 Door Open Jam
  • Description: The paper position is unknown.
  • Remedy: Follow the onscreen instructions to locate and remove the paper or obstruction.
  • Code: 13.2B
  • Display: 13.2B Paper Stop Jam In Output Accessory Bridge
  • Description: The paper stopped before reaching IPTU sensor 1 (K).
  • Remedy: Follow the onscreen instructions to locate and remove the paper or obstruction.
Error Code
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