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HP Color LaserJet 4600

Error Codes List page 1

  • Code: 10.XX.YY
  • Display: 10.XX.YY SUPPLIES ERROR
  • Description: The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
    XX Description 00 memory error on supply item 10 memory tag missing
    YY Description 00 black print cartridge 01 cyan print cartridge 02 magenta print cartridge 03 yellow print cartridge
  • Remedy: 1 Turn the printer off and then back on. 2 Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3. 3 Reseat the connectors between the memory PCB (J602-J605) and the antenna PCBs (J901A-D), the memory PCB, and the DC controller PCB (J1028). 4 Replace the antenna PCB. 5 Replace the memory PCB. 6 Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
  • Code: 13.XX.YY
  • Display: 13.XX.YY.DUPLEX JOB INTERRUPTED
  • Description: A duplex job was interrupted by interference as media passed through the output bin during duplexing.
  • Remedy: 1 Press ? for more information. 2 Remove one or two pages from the output bin as directed by the display. 3 Press GO to continue printing. NOTE: If JAM RECOVERY = OFF some pages will not be reprinted. Re-send the missing pages.
  • Code: 13.XX.YY
  • Display: 13.XX.YY.JAM IN DUPLEX PATH
  • Description: There is a jam in the duplex path.
  • Remedy: 1 Press ? for detailed information about clearing the jam. 2 Press UP and DOWN to step through the instructions. 3 Check if the ETB rollers or gears are worn or defective. Replace the ETB if they are. 4 Check the duplex feed guide, which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the crossmember assembly.
  • Code: 13.XX.YY
  • Display: 13.XX.YY.JAM IN PAPER INPUT PATH
  • Description: There is a jam in the media input path
  • Remedy: 1 Press ? for detailed information about clearing the jam. 2 Press UP and DOWN to step through the instructions. 3 Check the registration shutter, and make sure it is in place. Replace the paper pickup assembly if the shutter is damaged. 4 Check the paper pickup feed rollers, and replace them if they are worn or damaged. 5 Check the connectors, gears, solenoids, motors, and PCB on the paper pickup assembly. Replace the paper pickup assembly if necessary.
  • Code: 13.XX.YY
  • Display: 13.XX.YY JAM IN PAPER PATH
  • Description: There is a jam in the media path.
  • Remedy: 1 Press ? for detailed information about clearing the jam. 2 Press UP and Down to step through the instructions. 3 If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly. Replace defective print cartridges or drive motors. 4 Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place. 5 If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See “Calibrate Now” on page 294. 6 Replace the paper pickup PCB. 7 Replace the ETB if it is not moving paper properly. Calibrate the printer. 8 Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
  • Code: 13.XX.YY
  • Display: 13.XX.YY JAM IN TOP COVER AREA
  • Description: There is a jam in the top cover area.
  • Remedy: 1 Press ? for detailed information about clearing the jam. 2 Press Up and Down to step through the instructions. WARNING! The fuser might be hot. 3 Check that the fuser paper sensor is in place. If it is defective, replace it. 4 Replace the fuser. 5 Replace the DC controller PCB. Calibrate the printer after replacing the DC controller
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