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Canon iPF5000

Error Codes List page 1

  • Code: 01800500-1012
  • Description: Defective printhead nozzleMany non-discharging nozzles of the printhead(L) were detected. Many non-discharging nozzles of the printhead(R) were detected.
  • Causes: Printhead or head management sensor
  • Remedy: 1. Clean the printhead. 2. Replace the printhead. 3. Replace the head management sensor.
  • Code: 01800500-1013
  • Description: Defective printhead nozzle. Many non-discharging nozzles of the printhead(L) were detected. Many non-discharging nozzles of the printhead(R) were detected.
  • Causes: Printhead or head management sensor
  • Remedy: 1. Clean the printhead. 2. Replace the printhead. 3. Replace the head management sensor.
  • Code: 01841001-281B
  • Description: Maintenance cartridge error. The maintenance cartridge is full. The maintenance cartridge does not have the free space for various types of cleaning. No maintenance cartridge is installed. The EEPROM of the maintenance cartridge is abnormal. A maintenance cartridge ID error occurred.
  • Causes: Maintenance cartridge, maintenance cartridge relay PCB, or main controller PCB
  • Remedy: 1. Replace the maintenance cartridge. 2. Replace the maintenance cartridge relay PCB. 3. Cable continuity check If continuity of the cable between the maintenance cartridge relay PCB and the main controller PCB is abnormal, replace the cable. 4. Replace the main controller PCB.
  • Code: 03010000-200C
  • Description: Multi sensor error. When media was fed, the multi sensor could not detect the media width. When the right edge of media was detected, the multi sensor detected that the media had been loaded at a wrong position. When the leading edge of media was to be detected, the multi sensor could not detect the leading edge of media. When media was fed, the multi sensor detected media smaller than the specified size. When media was fed, the multi sensor detected media larger than the specified size. When media was fed, the multi sensor detected skew greater than the specified one. When media was fed, the multi sensor could not detect the right edge of media. When media was fed, the multi sensor could not detect the left edge of media.
  • Causes: Media, media loading method, paper path, multi sensor, carriage PCB, or main controller PCB
  • Remedy: 1. Media check If there is any print or stain in the detection area on the media or the media seze is not the specified one, replace the media. 2. Media loading position check If the media loading position is wrong, load the media again. 3. Visual check Remove foreign substances from multi sensor if any. 4. Multi sensor Select [SERVICE MODE]>[DISPLAY]>[SYSTEM]>[SIZE CR] to check the value read by the multi sensor. If the value is wrong, replace the multi sensor. 5. Cable continuity check If continuity of the cable between the head relay PCB and the carriage relay PCB is abnormal, replace the cable. 6. Replace the Carriage PCB 7. Cable continuity check If continuity of the cable beween the carriage PCB and the main controller PCB is abnormal, replace the cable. 8. Replace the main controller PCB.
  • Code: 03010000-200D
  • Description: Cut sheet end cannot be detected. When cut media was fed by the specified length, the media sensor could not detect the trailing edge of the cut media. During printing, the media sensor detected the trailing edge of the cut media at the position different from that detected during cut media feed.
  • Causes: Paper path, media sensor, or main controller PCB
  • Remedy: 1. Visual check Remove foreign substances from the paper path and media sensor if any. If the paper feed surface or moving part of the paper path is damaged or deformed, replace the paper path. 2. Media sensor Check the media sensor for normal operation. If the operation is abnormal, replace the media sensor. 3. Cable continuity check If continuity of the cable between the madia sensor and the main controller PCB is abnormal, replace the cable. 4. Replace the main controller PCB.
  • Code: 03010000-2017
  • Description: Multi sensor error. When media was fed, the multi sensor could not detect the media width. When the right edge of media was detected, the multi sensor detected that the media had been loaded at a wrong position. When the leading edge of media was to be detected, the multi sensor could not detect the leading edge of media. When media was fed, the multi sensor detected media smaller than the specified size. When media was fed, the multi sensor detected media larger than the specified size. When media was fed, the multi sensor detected skew greater than the specified one. When media was fed, the multi sensor could not detect the right edge of media. When media was fed, the multi sensor could not detect the left edge of media.
  • Causes: Media, media loading method, paper path, multi sensor, carriage PCB, or main controller PCB
  • Remedy: 1. Media check If there is any print or stain in the detection area on the media or the media seze is not the specified one, replace the media. 2. Media loading position check If the media loading position is wrong, load the media again. 3. Visual check Remove foreign substances from multi sensor if any. 4. Multi sensor Select [SERVICE MODE]>[DISPLAY]>[SYSTEM]>[SIZE CR] to check the value read by the multi sensor. If the value is wrong, replace the multi sensor. 5. Cable continuity check If continuity of the cable between the head relay PCB and the carriage relay PCB is abnormal, replace the cable. 6. Replace the Carriage PCB 7. Cable continuity check If continuity of the cable beween the carriage PCB and the main controller PCB is abnormal, replace the cable. 8. Replace the main controller PCB.
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